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Order
How do I place an order ?
Visit our online shop to order our delicious cakes. You can choose whether you want us to deliver it to you or collect it yourself from our kitchen in Aberdeen or our pick up point on Caine road, Mid-Levels. We require at least 30 hours in advance. We work on a first come first served basis and limit our daily orders. Please book early to avoid disappointment as your chosen day/dates may be fully booked.
For customized orders enquiries, please email us at contact@frenchietoquee.com
WhatsApp at +852 5593 5322
Instagram @frenchietoquee.hk
Facebook @frenchietoquee
Are Frenchie Toquee's cakes freshly baked?
Yes, all our cakes are freshly baked!
Do note, our cakes uses only the finest quality of imported French butter and cream, also without additives and stabiliser ingredients, it is extremely fragile. We strive to prioritise quality and freshness for our customers enjoyment.
Our Gateaux de Voyage can be consumed within the next few days.
Can I get a refund and cancel my order?
No cancellation or refund is accepted after the order is confirmed.
If you wish to change the pickup / delivery date, please let us know asap as due to limited availability, we reserve the right not to accept any reschedule request.
Does my order needs to be refrigerated?
Yes. Refrigerate and take it out of the fridge 30mn before serving to allow the cake to come back to room temperature for a better tasting experience.
Allergies
Can you accommodate for food allergies?
We do our best to accommodate food allergies, however, we do work with 6 of the top 8 food allergens (milk, eggs, peanuts, tree nuts, soy, and wheat) and cannot guarantee that there will not be cross-contamination. Anyone with a food allergy must notify us and should refrain from consuming our products.
Do you have gluten free cakes?
We offer a limited menu in gluten free.
Delivery / pick up
Where do you deliver and what are your delivery fees?
Free delivery on orders > $900 HKD on HK Island
$70 delivery fee for orders < $900 on HK island
$90 delivery fee for Kowloon
$170 for NT, TKO, Clearwater Bay, Sai Kung area
No delivery service for outlying islands (including Discovery Bay and Ma Wan), the airport, and restricted areas of Hong Kong.
We will share your delivery information with our delivery partner. When the driver arrives at the delivery address, he/she will call the recipient’s contact number to pass the delivery. Please note, an additional delivery charge will apply if second delivery is required due to incomplete/incorrect recipient information or absence of recipient at the designated date, time and address.
In the cases of Typhoon Signal No. 8 and above, Black Rainstorm Warning, or other adverse weather conditions, Frenchie Toquee will be closed. Delivery service, store pick-up would have to be rescheduled. Please contact us to make alternative arrangements. We will do our best to accommodate your needs.
Where can I pick up my order?
We offer a free pick-up everyday at our kitchen in Aberdeen (Fullagar Industrial Building, 6th floor, unit A)
Day Time: Aberdeen from 10am to 3pm.
We have a second pick-up point on Caine road, Mid-Levels in the afternoon from 4pm (135 Caine road) and from 1pm on Saturday and Sunday. We reserve the right to refuse this pick-up point on some days.
Please message us on WhatsApp to let us know when you will be arriving.