How do I place an order ?
Visit our online shop to order our delicious cakes. You can choose whether you want us to deliver it to you or collect it yourself from our kitchen in Aberdeen or our pick up point on Caine road, Mid-Levels. We require at least 30 hours in advance. We work on a first come first served basis and limit our daily orders. Please book early to avoid disappointment as your chosen day/dates may be fully booked.
For customized orders enquiries, please email us at firstname.lastname@example.org
WhatsApp at +852 5593 5322
Are Frenchie Toquee's cakes freshly baked?
Yes, all our cakes are freshly baked!
Do note, our cakes uses only the finest quality of imported French butter and cream, also without additives and stabiliser ingredients, it is extremely fragile. We strive to prioritise quality and freshness for our customers enjoyment.
Our Gateaux de Voyage can be consumed within the next few days.
Do you provide cutleries?
In a effort to preserve the environment, please note that we don't provide cutleries.
Can I get a refund and cancel my order?
No cancellation or refund is accepted after the order is confirmed.
If you wish to change the pickup / delivery date, please let us know asap as due to limited availability, we reserve the right not to accept any reschedule request.
Does my order needs to be refrigerated?
Yes. Refrigerate and take it out of the fridge 30mn before serving to allow the cake to come back to room temperature for a better tasting experience.
Can you accommodate for food allergies?
We do our best to accommodate food allergies, however, we do work with 6 of the top 8 food allergens (milk, eggs, peanuts, tree nuts, soy, and wheat) and cannot guarantee that there will not be cross-contamination. Anyone with a food allergy must notify us and should refrain from consuming our products.
Do you have gluten free cakes?
We offer a limited menu in gluten free. Please WhatsApp up for more information.
Delivery / pick up
Where do you deliver and what are your delivery fees?
Our delivery charges varies depending on the delivery area (Hong Kong Island, Kowloon or New Territories). We even offer free delivery, check out our delivery fees.
11AM-12PM or 12-2PM or 2-4PM
Please let us know if you wish earlier delivery.
Where can I pick up my order?
Choose from three convenient pick up locations for your orders.
1. Aberdeen production kitchen everyday from 11am to 3pm.
Address: Unit 3, 6th floor, Fullagar Industrial Building, 234 Aberdeen Main road
2. Caine road residential pick-up point from 4pm Monday to Friday and 1pm during the weekends.
Please note Caine road location is just a pick-up point.
3. Pop-up kiosk in 1F, Lincoln House, Taikoo Place from Monday to Friday 11am-6pm.