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Contact Us

We would love to hear from you! Whether you have a question, feedback, or a special request, our team is here to help. Please use the information below to get in touch with us.

Customer Support

Email: contact@frenchietoquee.com
Phone: 852 5593 5322
Hours: Monday - Sunday, 9 AM - 7 PM

Follow Us

Stay updated with our latest creations, special offers, and events by following us on social media:

Instagram: @frenchietoquee.hk
Facebook: @frenchietoquee.hk

Thank you for choosing our bakery! We look forward to serving you.

 

Placing an order

How do I place an order?

Please order on our website. Alternatively, you can contact us on WhatsApp.

When can I place an order?

You can place an order until 9PM the day before. However as we do sell out very often, please try to place your order in advance, that also gives us more scheduling for our kitchen.

Can you do same-day delivery?

Our website will show you what dates are available for your order.

For same day order, please contact us before 11am on WhatsApp and we will let you know what we can make for you.

Can I make changes to my order?

You may contact us on WhatsApp or email (contact@frenchietoquee.com) and let us know your request.

I would like to do a large corporate / large custom order! Can I do that?

Yes! We’re always here to help - for corporate / large custom orders please email us at contact@frenchietoquee.com

Our delicious cakes

Will my cake be freshly made?

All of our cakes are freshly made, our team in the kitchen is working tirelessly to ensure each order is crafted to perfection.

Do you have a production kitchen?

Our production kitchen is located in Aberdeen. It is a fully licensed kitchen.

Do you have gluten free cakes?

Yes we do! Please refer to the gluten free section or WhatsApp if you have any questions.

Does my order need to be refrigerated?

Yes, our cakes need to be stored in a fridge between 2-4d and should be consumed within 2 days after received.

For cookies, madeleines, sables and brownies, we suggest keeping them at room temperature.

Do you use alcohol ?

We don't use alcohol in our cakes.

Pick-up & Delivery information

Can I pick up my order?

Choose from two convenient pick up locations for your orders.


1. Aberdeen production kitchen everyday from 11am to 3pm.

Address: Unit 3, 6th floor, Fullagar Industrial Building, 234 Aberdeen Main road

2. Caine road residential pick-up point from 2pm Monday to Friday and 12pm during the weekends. Please note Caine road location is just a pick-up point.

Caineway Mansion, 128-132 Caine road. Please message when you are downstairs.

Do you deliver?

Yes we do! We have a team of drivers who are very careful with your orders.

We deliver everyday from 11am (for cakes) or from 8am (for breakfast items only)

Please note we don't deliver to Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island, Ma Wan, Tung Chung, Hong Kong International Airport and Hong Kong Disneyland

Our delivery fees are as follows:

What if there is a sudden weather warning?

In the cases of Typhoon Signal No. 8 and above, Black Rainstorm Warning, or other adverse weather conditions, Frenchie Toquee will be closed. Delivery service, store pick-up would have to be rescheduled. We will do our best to accommodate your needs.

If a black rain is hoisted after 12pm, it's most likely your order is already on the way, we will get in touch with you to confirm.

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