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Frenchie Toquee's Rewards

Earn Points

Shop and earn 5 points for every HKD $1 spent

Receive 3000 points on your birthday, equivalent to HKD $30 (specify your birthday on your account)

Receive 1500 points (equivalent to HKD $15) when you sign-up to Frenchie Toquee Rewards

 

Redeem Points

Redeem a $25 voucher for every 2500 points

 

Frenchie Toquee Rewards FAQ

How do I join? Sign up for our Rewards by clicking on the “Frenchie Toquee Rewards” pop-up and then “Join Now”.

How can I earn points? You will earn 5 points for every HKD$1 (excludes delivery) spent through Frenchie Toquee's website. You must be logged in your account at checkout to receive your points.

How can I spend points? Points are redeemed at checkout towards your orders (excluding delivery). You can redeem a $25 voucher for every 2500 points received.

How can I see how many points I have? Click on the “Frenchie Toquee Rewards” pop-up, login to your account and your points will show on the pop-up. You can also view by clicking on My Account > Points.

When will my points expire? Points will not expire.

Points cannot be redeemed for cash.

Placing an order

如何下訂單?

请在我们的网站上下订单。或者,您也可以通过 WhatsApp 联系我们。

你幾時可以訂購?

你可以在前一天晚上9點之前下單。但由於我們的貨品往往供不應求,請盡量提前下單,這也能讓我們的廚房有更多的安排時間。

你可以做当天送货吗?

我们的网站会显示您订单可用的日期。对于当天的订单,请在上午11点之前通过 WhatsApp 联系我们,我们会告诉您我们能为您做些什么。

我可以更改我的订单吗?

你可以通过WhatsApp或电子邮件(contact@frenchietoquee.com)联系我们,告诉我们您的请求。

我想進行大型企業/大型定制訂單!我可以嗎?

Yes! We’re always here to help - for corporate / large custom orders please email us at contact@frenchietoquee.com

Our delicious cakes

Will my cake be freshly made?

All of our cakes are freshly made, our team in the kitchen is working tirelessly to ensure each order is crafted to perfection.

Do you have a production kitchen?

Our production kitchen is located in Aberdeen. It is a fully licensed kitchen.

Do you have gluten free cakes?

Yes we do! Please refer to the gluten free section or WhatsApp if you have any questions.

Does my order need to be refrigerated?

Yes, our cakes need to be stored in a fridge between 2-4d and should be consumed within 2 days after received.

For cookies, madeleines, sables and brownies, we suggest keeping them at room temperature.

Do you use alcohol ?

We don't use alcohol in our cakes.

Pick-up & Delivery information

Can I pick up my order?

Choose from two convenient pick up locations for your orders.


1. Aberdeen production kitchen everyday from 11am to 3pm.

Address: Unit 3, 6th floor, Fullagar Industrial Building, 234 Aberdeen Main road

2. Caine road residential pick-up point from 2pm Monday to Friday and 12pm during the weekends. Please note Caine road location is just a pick-up point.

Caineway Mansion, 128-132 Caine road. Please message when you are downstairs.

Do you deliver?

Yes we do! We have a team of drivers who are very careful with your orders.

We deliver everyday from 11am (for cakes) or from 8am (for breakfast items only)

Please note we don't deliver to Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island, Ma Wan, Tung Chung, Hong Kong International Airport and Hong Kong Disneyland

Our delivery fees are as follows:

What if there is a sudden weather warning?

In the cases of Typhoon Signal No. 8 and above, Black Rainstorm Warning, or other adverse weather conditions, Frenchie Toquee will be closed. Delivery service, store pick-up would have to be rescheduled. We will do our best to accommodate your needs.

If a black rain is hoisted after 12pm, it's most likely your order is already on the way, we will get in touch with you to confirm.

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