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Pick-Up & Delivery Information

 自取


選擇以下兩個方便的自取地點來提取您的訂單。

1. **香港仔生產廚房** 每天上午11點至下午3點。

地址: 香港仔大道234號富嘉工業大廈6樓3室

2. **堅道住宅自取點** 週一至週五下午2點及週末中午12點。請注意,堅道地點僅作為自取點。

地址: 堅道128-132號健威大廈。到達樓下時請發信息通知。

早餐配送


我們提供早餐配送服務,週一至週日早上8點開始。請注意,我們在此時間段不提供蛋糕配送,僅配送早餐。請在訂單備註中標明您偏好的送貨時間,並確保有15-30分鐘的緩衝時間。

配送費與下文相同。

慶祝蛋糕和撻


我們每天上午11點開始配送。

由於我們的甜點(蛋糕)較為脆弱,我們有專門的司機團隊每天新鮮地為您送貨。

配送費用如下:

Price

Hong Kong Island

Kowloon New Territories
Standard delivery $100 $120 $200
Free delivery  Over $650 Over $650 Over $1000



不提供離島(包括愉景灣和馬灣)、機場及香港的限制區域的配送服務。

我們會盡力安排在您選擇的時間段內配送,並會與配送合作伙伴分享您的配送信息。當司機到達配送地址時,會聯繫收件人的電話在您門口進行交付。請注意,由於收件人信息不完整/不正確或收件人在指定日期、時間和地址不在場,如果需要進行第二次配送,將會收取額外的配送費用。

在8號或以上颱風信號、黑色暴雨警告或其他惡劣天氣情況下,Frenchie Toquee將會關閉。配送服務和店鋪自取需要重新安排。我們將盡力滿足您的需求。

Placing an order

如何下訂單?

请在我们的网站上下订单。或者,您也可以通过 WhatsApp 联系我们。

你幾時可以訂購?

你可以在前一天晚上9點之前下單。但由於我們的貨品往往供不應求,請盡量提前下單,這也能讓我們的廚房有更多的安排時間。

你可以做当天送货吗?

我们的网站会显示您订单可用的日期。对于当天的订单,请在上午11点之前通过 WhatsApp 联系我们,我们会告诉您我们能为您做些什么。

我可以更改我的订单吗?

你可以通过WhatsApp或电子邮件(contact@frenchietoquee.com)联系我们,告诉我们您的请求。

我想進行大型企業/大型定制訂單!我可以嗎?

Yes! We’re always here to help - for corporate / large custom orders please email us at contact@frenchietoquee.com

Our delicious cakes

Will my cake be freshly made?

All of our cakes are freshly made, our team in the kitchen is working tirelessly to ensure each order is crafted to perfection.

Do you have a production kitchen?

Our production kitchen is located in Aberdeen. It is a fully licensed kitchen.

Do you have gluten free cakes?

Yes we do! Please refer to the gluten free section or WhatsApp if you have any questions.

Does my order need to be refrigerated?

Yes, our cakes need to be stored in a fridge between 2-4d and should be consumed within 2 days after received.

For cookies, madeleines, sables and brownies, we suggest keeping them at room temperature.

Do you use alcohol ?

We don't use alcohol in our cakes.

Pick-up & Delivery information

Can I pick up my order?

Choose from two convenient pick up locations for your orders.


1. Aberdeen production kitchen everyday from 11am to 3pm.

Address: Unit 3, 6th floor, Fullagar Industrial Building, 234 Aberdeen Main road

2. Caine road residential pick-up point from 2pm Monday to Friday and 12pm during the weekends. Please note Caine road location is just a pick-up point.

Caineway Mansion, 128-132 Caine road. Please message when you are downstairs.

Do you deliver?

Yes we do! We have a team of drivers who are very careful with your orders.

We deliver everyday from 11am (for cakes) or from 8am (for breakfast items only)

Please note we don't deliver to Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island, Ma Wan, Tung Chung, Hong Kong International Airport and Hong Kong Disneyland

Our delivery fees are as follows:

What if there is a sudden weather warning?

In the cases of Typhoon Signal No. 8 and above, Black Rainstorm Warning, or other adverse weather conditions, Frenchie Toquee will be closed. Delivery service, store pick-up would have to be rescheduled. We will do our best to accommodate your needs.

If a black rain is hoisted after 12pm, it's most likely your order is already on the way, we will get in touch with you to confirm.

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